Support

For any question, bug report, account issue, refund request, or privacy enquiry, write to [email protected]. Please include your account email, the iOS app version (Settings → About), and a clear description of the issue.

• Subscriptions and refunds. Subscriptions are processed by Apple via the App Store. Manage or cancel them under iOS Settings → [your name] → Subscriptions. For refunds, use Apple's reportaproblem.apple.com.
• Demo mode.The app ships with a fully simulated demo account ($10,000 starting balance). Demo prices are generated locally; no real money is involved. The DEMO badge and "(simulated)" suffix are shown wherever you see a balance or P&L.
• Connecting a broker. Generate an API key in your forex broker account (e.g. IC Markets, Pepperstone) and paste the key and secret in the app under Connect → Own Funds → [your broker]. Credentials are stored on your device in the Apple Keychain.
• Account deletion. Open the app and go to Settings → Account → Delete Account. This removes your Firebase Authentication record and trading data.
• Privacy and data rights. See our Privacy Policy. For access, deletion, or correction requests, email [email protected].

GemiFX is a bot management tool. Trading forex and CFDs involves significant risk of loss. Past performance of any strategy does not guarantee future results. Only trade with capital you can afford to lose. GemiFX does not act as a broker, does not hold or process your funds, and does not provide financial advice.