Support

Your dashboard is the source of truth for GemiFX setup, connection, and automation status after account handoff. Partner allocation and account issuance stay in a separate operating contour.

For a bug, account issue, refund request, or privacy enquiry, email [email protected] from your GemiFX account address.

Include your GemiFX account email, the exact status message, when it happened, and a screenshot if useful. Never send a password, full payment-card number, or account secret.

Choose an account from Pricing. GemiFX saves your selected size and strategy as one account request. Our account desk coordinates partner allocation behind the scenes, and your dashboard becomes the single place to track the confirmed handoff and setup states.

GemiFX provisioning starts only after the funding partner has issued and handed over a compatible account. Before that handoff, your dashboard shows the request as in progress.

If the dashboard has not moved after account handoff, send us the GemiFX status and handoff time. Do not send trading credentials by email.

The separate account partner sets the current daily and total loss limits, permitted instruments or strategies, inactivity conditions, and payout rules. GemiFX can explain the confirmed status it receives but cannot waive or override those rules. Check the separate account agreement for the final version that applies to your account.

A pause can be requested by you or triggered by a GemiFX safety control, account status or rule, market condition, connection problem, or service incident. A failed state means the requested action was not confirmed; it is not the same as an active bot.

Keep the account unchanged while the reason is being checked. Note the status, timestamp, and last confirmed activity, then use the dashboard's next step or email support. Do not repeatedly reconnect, restart, or place conflicting manual orders unless the status explicitly tells you to do so.

Payout eligibility, amount, timing, and payment are confirmed by the separate account partner under its current rules. GemiFX does not estimate a payout when confirmed data is missing. Check the Payouts page first. If a status remains unexplained, contact GemiFX support and we will coordinate the separate partner process.

The GemiFX 30-day activation-fee guarantee is described in our Terms of Service. To request it, email [email protected] from the address you used for GemiFX and include your GemiFX account-request reference.

In GemiFX, open Account → Delete account. Trading automation is stopped first, then GemiFX-controlled execution access is detached before core server data and sign-in are removed. The product shows deletion complete only after that cleanup finishes.

If you cannot sign in, email [email protected] from your account address so we can verify the request.

Read our Privacy Policy. For access, correction, deletion, or consent questions, email [email protected].

Automated trading involves significant risk. A funded balance remains subject to the account program's loss limits and can be paused, breached, or closed. Past performance does not guarantee future results. GemiFX is not a broker, funded-account provider, or financial advisor and does not hold your trading funds.